Delivery, Returns & Payment

DELIVERY

Most item will leave our warehouse within 24 hours after you place your order. While GCKS works hard to ship every order as quickly as possible, personalized, custom-configured, and more popular items may have longer Ship times.

Occasionally, we will confirm ship and delivery times, then learn we are unable to fulfill the order due to low product availability. In these rare cases, we will notify by email of the new ship and delivery times.

Once the item leaves our warehouse, the shipping method you choose on the Checkout page determines when shipped items will deliver to your shipping address.

SHIPPING METHOD

Once the item leaves our warehouse, the Shipping Method you choose on the Checkout page determines how quickly your shipped item delivers to your doorstep. You can choose a different Shipping Method for each item on your order.

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RETURN POLICY

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned

Customized Items
Gift cards

To complete your return, please complete the section "RETURNS" or click on "Returns" in "Your Account" Section

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@gcks.ca.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at admin@gcks.ca and send your item to: Great Canadian Kit Shop, Garrison Army Base, BLG 179 RM 1007 1ST FLOOR Edmonton AB Canada T5J-4J5.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Great Canadian Kit Shop
14 DUNSMUIR COURT
ST ALBERT AB
T8N-4Z6

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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


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PAYMENTS BY CHEQUE or MONEY ORDER

Make Cheques & Money Orders Payable To: Great Canadian Kit Shop

Send To:
GREAT CANADIAN KIT SHOP
14 DUNSMUIR COURT
ST ALBERT AB
T8N-4Z6
Canada


Tel: 780.720.4841

PLEASE NOTE: Your order will not ship until we receive payment.

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